Service businesses rely on two things:
the people delivering the work, and
the systems holding it together.

I help you build both.

kim brindell

fractional coo and business consultant

HI, I’M KIM

Black and white silhouette of a bird in flight, with a curved tail and wings extended upward.

I've spent fifteen years building service businesses from the inside, scaling them to multi-million dollar brands, and I learned everything the hard way.

And now I get to help other people skip some of the hard bits (honestly, I do this because I wish I had me when I started).

So how do I actually help you skip the hard bits?

You're growing fast and the cracks are starting to show (in your processes, team - or both). I make my way downtown (Vanessa Carlton style) into your business, get close to how it runs day to day, and help you build the structure, people capability and operational foundations to match where you're headed.

A woman with light skin and brown hair standing with arms crossed in front of a light-colored backdrop, wearing a light blue button-up shirt and red nail polish.

  • Your business is probably running on vibes and adrenaline - which got you here so hats off to you - buuut it won’t get you to the next level. I come in, get close to how things run behind the scenes, and help you build the operational foundations that let you scale without everything falling on you.

  • Your team is growing faster than your people infrastructure. No proper onboarding, vague roles, made up titles, no development framework (don’t worry, I’ve been there). I build the people systems that recognise exactly where your business is at, and make it somewhere great humans truly want to stay.

  • Solid people don't automatically become great leaders - they need someone in their corner helping them figure it out. I work 1:1 with leaders who want to level up (huge slay if that’s you), or come into businesses to coach a whole team. Either way, the goal is the same: turning potential into tangible performance.

  • Sometimes you just need someone who's been there, not to tell you what to do (well, I mean sometimes you do need that), but to think it through with you. Basically I become the person you call when you're having a breakdown in the car #We’veAllBeenThere.

WORK WITH ME
GET TO KNOW ME

Not to brag, but

15+ Years
Building

3 x
Founder

8.6M+
TikTok Views

How do we work together?

  • I embed as an ongoing part of your leadership team and from week one I begin to:

    • Identify broken processes and design solutions

    • Find where efficiencies can be created, and help build them

    • Get to know your people structure and recommend improvements

    • Set up the systems that let you step back without things falling apart

    I'm in your corner for as long as you need me. But honestly? The dream is setting you up so well, you eventually outgrow me.

  • We start with a deep dive (who you are, what drives you, where you're stuck) then build a path and together we:

    • Understand your leadership style, blind spots and goals

    • Build a tailored plan for what you need to learn, unlearn or get challenged on

    • Meet on a regular cadence to work that plan, while balancing live in-bound things that inevitably pop up

    • Have hard conversations (yep, get ready for that real and tangible feedback)

    • Track your progress against what we set out to achieve

  • When something specific is broken or needs to be built, I come in to:

    • Diagnose the root issue or validate the proposed build

    • Design and implement alongside you and your team

    • Hand back a process/structure that holds once I'm gone (not a pretty PDF nobody opens again)

If you’re not sure which one fits
Get in touch, tell me what's going on, and we'll figure out the right shape together.

  • "Kim has a rare ability to sit in the unknown with you and help you find your own answers, rather than just handing you hers. Over two years working closely together, she mentored me through significant role changes, built up my financial acumen, and helped me recognise the importance of public speaking as a leadership skill, something I hadn’t valued in an operationally focused role. I came into that period as a capable leader with gaps, but Kim’s mentorship is a huge part of why I left it a genuinely confident one."

    KAIT O, GENERAL MANAGER, THE FREEHOUSE

  • "I know for a fact I wouldn't be the leader I am today without your guidance and the mirror you hold up for me to learn and grow."

    — KATIE C, PLANNING TEAM LEADER, THE GOODSMITHS

  • "You saw something in me that I don't think I even saw in myself... you've completely changed my life professionally."

    — SARAH K, CREATIVE ADMINISTRATOR, ANATOMY OF FLOWERS

  • "You have equipped me with skills I didn't know I had purely by giving me the chance to explore them."

    — OLIVIA B, TEAM LEADER & SENIOR STYLIST, THE GOODSMITHS

  • "Thank you for showing me there is a seat at the table for a strong minded woman with an opinion."

    — DANIELLE R, SALES MANAGER, NUDO

Get to know me

A woman wearing a black lace dress, tan sunglasses, and carrying a black bag, standing on cobblestone pavement near a canal with boats, trees, and historic brick buildings in the background.

I'm a two-time founder, COO, and the person business owners and leaders call when their next phase of growth has them stuck.

I didn't come up through corporate. I built a floristry studio from scratch, sold it, co-founded a multi-million dollar hospitality group, and spent eight years scaling it from concept to 7 venues, 4 brands and 250+ staff. I learned everything the hard way (which is just a nice way of saying I made a lot of mistakes with a lot of audacity and a sprinkle of delusion).

What I know now is that the gap between a good business and a great one is almost never the idea. It's the people, the structure, and whether your leaders actually know how to lead.

I'm based in Melbourne and I work with founders and leadership teams who are ready to actually fix it.

More ways to work with me

SPEAKER & PANELIST

I speak on leadership, scaling businesses, operations, people & culture, and women in business. Honestly just give me a date, time and a microphone and I'm ya gal.

BRAND PARTNERSHIPS

If you think your brand and my audience are a fit, I'd loveeeee to hear from you. Especially if you're Virgin Atlantic reading this and want to sponsor my next girls trip, plz n thank yew.

  • Audience: a blend of founders and business owners, as well as women aged 25–34, who love fashion, homewares, and all things events and weddings.

  • Past collabs: Kaarme Jewels, She Societe, Soma Bodycare, ZEIYA, and more

  • Open to: sponsored content, brand trips/experiences, ambassador partnerships, event sponsorship

CAN’T WAIT TO HEAR FROM YOU

Get in touch

A graph showing a parabola in red and a black line intersecting it, with arrows indicating the axes and angles.

FOLLOW ME

I share everything I learn about building businesses, leading teams (and even how to go on epic annual holidays with your friends) on socials.

FOLLOW ME ON TIKTOK
Kim Brindell - Fractional COO and business consultant helping founders scale smarter, based in Melbourne.